蚂蚁国际-收单商户资金服务-争议运营-CFO线

1. Manage end-to-end chargeback operations across the full dispute lifecycle — including information exchange and fund settlement between card schemes and acquirers, as well as between acquirers and merchants. Proactively monitor chargeback risk, identify issues in a timely manner, and drive resolution to ensure safe, compliant dispute handling and a superior customer experience. 2. Design and roll out dispute operation frameworks and service workflows for new business lines, driving their implementation to build a standardized, scalable dispute service system. 3. Apply in-depth knowledge of international card scheme rules (Visa, Mastercard, etc.) to handle complex dispute cases, continuously optimize operational mechanisms, and upgrade the overall dispute service capability. 4. Develop deep insight into the needs of both internal stakeholders and external customers; plan and design competitive chargeback-related value-added service products to support front-line business growth and drive customer success. 【任职要求】 1. 7+ years of experience in the banking or payments industry, with solid working knowledge of international card scheme rules and merchant dispute management within acquiring business. 2. Strong risk-control mindset and customer-service orientation; prior experience in project management and business process optimization is a strong plus. 3. Fast learner with the ability to thrive in a fast-paced, rapidly evolving environment; excellent teamwork and cross-functional communication skills. 4. Strong execution capability and the ability to perform under pressure. 5. Fluent in both Mandarin and English (verbal and written), as the role requires close collaboration with English-speaking counterparts and stakeholders.