Technical Support

Responsibilities： 1、Strategic thinking in improvement of Anker's fulfillment and service area, and performing as a lead on more complex field engineering assignments; 2、Perform a variety of engineering assignments involving technical applications in the installation, operation, testing and maintenance of Anker's solar and storage products. 3、Work independently in the field and with R&D Engineers to resolve high-level technical issues, leading the investigation of root cause of for technology applications for complex projects; 4、Lead electrical and electronic troubleshooting and testing of solar and storage products and its components in the field or in the laboratory; 5、Provide feedback to the pre-sales team on possible mechanical and electrical design improvements 6、Interact with customers to explain the technical scope of the products and solutions; 7、Initiate or implement the Field Service procedures for safety troubleshooting, and maintenance; 8、Create training material, and provide high-level technical training to Field Service Engineers. 【任职要求】 Requirements： 1、Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field. 2、Minimum of 2 years of experience in field engineering, technical support, or a related role, preferably in the solar and storage industry. 3、Strong knowledge of electrical and electronic systems, with hands-on experience using oscilloscopes. 4、Proven ability to troubleshoot and resolve complex technical issues independently. 5、Experience working with R&D teams and providing feedback for product improvements. 6、Excellent communication skills, with the ability to explain technical concepts to customers and non-technical stakeholders.· Strong strategic thinking and problem-solving skills. 7、Ability to create and deliver technical training materials. 8、Willingness to travel frequently to various field locations. 9、Certification in relevant safety and technical standards is a plus. 10、 Proficiency in English; additional languages are a plus.