Senior Commerce System Operation Engineer

- As E-Commerce system operational engineer, Provide day-to-day support to ensure smooth running of the e-Commerce and Post-sales business systems. - Investigate and diagnose relevant system problems and resolve it independently. - Coordinate engineers across different teams to offer solutions. - Create/track/close incidents or problem related to business systems using IT service management tools. - Summarize work and analyze operational data within a required period for the continual working improvement. - Establish knowledge database, maintain and update technical support documentation. 【任职要求】 - Bachelor degree in Computer Engineering, Computer Science or related discipline. - Relevant experience in e-Commerce and after-sales area support with MS D365 will be added advantage. - Familiar with SQL, Java / .NET concepts. Basic coding skill is highly preferred. - Familiar with mainstream ITSM tools and ITIL processes. - As the trainee able to learn fast with high quality. - As the trainer able to train new members regularly. - Active and keen learner who keeps up-to-date with industry trends. - Excellent Customer Service communication skill in relation to providing a World-class IT Service. - Communicate with different teams to deal with IT problems. - Ability and desire to work collaboratively in multidisciplinary teams.