Assistant Service Manager-FPE

Key responsibilities: 1.Lead and manage the service team to ensure efficient daily operation and high customer satisfaction. 2. Develop and optimize service processes, standards and SOPs to improve overall service quality. 3. Handle escalated customer issues and complaints in a professional and timely manner. 4. Collaborate with cross-functional teams including sales, operations and product to support business growth. 5. Coach and develop team members to enhance professional competence and performance. Key requirement: 1. Bachelor’s degree or above. 2. Proven working experience as a Service Manager or similar role. 3. Strong leadership, communication and problem-solving skills. 4. Customer-centric mindset with focus on quality and results. 5.Ability to work under pressure and meet tight deadlines.