Commercial Planning Manager

1. 商家侧体验策略制定：通过对商家的管理和运营，改善用户交易链路中的商家提供服务环节的交易体验，优化用户交易体验；制定商家在特殊场景的体验保障策略，保障恶劣天气、活动大促等特殊场景和极端天气下的体验保障； 2. 商家体验流程优化：设计和优化产品流程，协同BD、客服、商家、配送的有机串联改善协作效率，高效敏捷治理商家侧体验问题，迭代商家服务能力； 3. 商家治理与平台秩序构建：制定与落地商家治理策略，识别并治理违规行为，梳理并优化平台规则，提高商家合规率与平台信任感。 1. Customer Experience Strategy: Develop merchant experience strategies by optimizing merchant management and operations to improve service quality in user transaction journeys. 2. Merchant Experience Process Optimization: Streamline workflows across BD, customer experience, merchants & delivery. Quickly resolve issues & improve merchant capabilities. 3. Merchant Governance & Platform Ecosystem Building: Create and implement merchant governance frameworks to identify and address compliance violations. 【任职要求】 1. 本科及以上学历，3年以上平台类、互联网行业相关运营经验； 2. 熟悉平台型业务的交易流程与用户服务体系，有体验运营、商家运营或治理背景优先； 3. 具备良好的跨团队协作与项目管理能力，能推动产品、技术、客服等多方协同； 4. 数据分析能力强，逻辑清晰，具备体验问题定位与拆解能力。 1. Education & Experience: Bachelor's degree+，3+ years platform/Internet operations experience. 2. Business Expertise: Proficient in platform transaction flows & user service systems. Experience in experience/merchant operations or governance preferred. 3. Collaboration Skills: Strong cross-team coordination & project management. Ability to align product, tech, and support teams. 4. Analytical Ability: Data-driven with structured problem-solving skills. Can diagnose and resolve experience issues.