2027秋招-客服产品运营

1. System Management: Oversee daily maintenance, configuration, and version updates of customer service systems to ensure stable operations.Improve system efficiency by deploying AI capabilities.​2. Requirement Management: Collect and analyze system requirements from CE-Sites, coordinating with product and R&D teams for feature development and optimization.​3. Data Analysis: Monitor system performance, analyze usage data, and provide recommendations to improve tool efficiency and user experience.​4. Training and Support: Provide system training for the customer service team, develop related manuals and documentation, and offer on-site support when needed. 【任职要求】 1. Product and System Understanding​​Familiar with common customer service, operations, and project management tools (e.g., Zendesk, Salesforce, Jira, Feishu, WeCom, ServiceNow, etc.)​​Able to understand tool logic, core functions, configuration methods, and permission management mechanisms​​Knowledge and understanding of AI concepts and applications​​2. Data Analysis​​Proficient in SQL, and data visualization tools (e.g., Looker Studio, Power BI)​​Capable of interpreting event tracking data, logs, and reports to analyze tool performance and suggest improvements​​3. Process Design and Optimization​​Skilled in mapping and analyzing business processes, and proposing tool-based improvements​​Familiar with automation thinking and process engines (e.g., N8N, Zapier, Alibaba Cloud RPA, etc.)​​4. Cross-functional Communication and Project Management​​Strong ability to communicate with product managers, engineers, customer service teams, and business stakeholders​​Knowledge of basic project management (e.g., timeline planning, backlog management, milestone tracking)​​5. Tool Training and Adoption​​Experience in promoting and training users on new tools​​Capable of creating training materials, SOPs, and FAQs​​6. User Experience and Feedback Loop​​Skilled at collecting frontline user feedback and turning pain points into actionable solutions​​Familiar with basic user research or survey design​​7. System Configuration and Permission Management​​Hands-on experience with tool configuration, such as setting up IVR flows, ticket routing rules, or custom fields​​Understands user account systems and access control mechanisms